Client Charter

Piagam Pelanggan

Basic services this department is to give justice to the customers that is based on Islamic law and the Constitution.

Promises department are :-

1. Set the mention / talk to customers on the day of registration of the case.  
2. Mention / discuss something civil cases, criminal and Faraid within 21 working days after registration.
3. Faraid certificate issued within 7 days after the making of the division of inheritance rights.
4. Mention / discuss in a year at least 80% of the civil cases, criminal and Faraid registered.
5. Investigate and take appropriate action on every complaint received within 14 days of the date the complaint was received.
6. The first time hear the appeal within 30 days after receipt of the appeal record appealable court decision.